Job Locations US-FL-Ocala
    Job ID
    # of Openings
    Customer Service/Support
    USD $10.25/Hr.
  • Overview

    Perform customer service duties related to the smooth operation of the Office of Financial Aid including assisting students with the application for financial aid, processing of verification documents, and providing accurate information to students, parents and employees.


    At the College of Central Florida, our vision is “To be the first choice for quality higher education in our community.” We aim to accomplish this by providing a caring and exceptional learning environment that fosters the success of our students and community. Candidates considering becoming part of the CF family must be able to embrace and model this philosophy in their day-to-day responsibilities and demonstrate our standards: professional, responsive, informative, dependable and engaged.



    • Assist students, parents, and campus personnel on the front line with questions regarding their financial aid application and processing and to provide quality customer service to students and others seeking financial aid information.
    • In-take of requested documents, screen those documents and record to  appropriate data system and academic year.
    • Handle all aspects of document flow. This includes receiving, entering, scanning, verifying scanned documents, and accurate filing. Work with the Federal Work Study students as they assist with document flow.
    • Communicate with students for additional information as needed.
    • Provide information regarding policies and procedures to students and the public.
    • Other duties as assigned to assist with processing financial aid and service to students.
    • May be required to work flexible schedule-late afternoons or evenings, or on weekends.

    (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as required.)




    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • Acceptable eyesight (with or without correction)
    • Acceptable hearing (with or without hearing aid)
    • Ability to communicate both orally and in writing on a telephone and on a computer for extended periods of time.
    • Routinely requires sitting at a desk and viewing a display screen for extended periods of time
    • Ability to access, input, and retrieve information from a computer or other electronic device.
    • Ability to type the prescribed words per minute accurately.
    • Ability to access file cabinets for filing and retrieval of data.


    • Works in an office environment

    (Reasonable accommodations will be made for otherwise qualified individuals with a disability.)


    High school diploma required.


    Two years of clerical experience and experience in customer service oriented environment required.


    Knowledge of computers, Windows applications. Positive human relations skills. Ability to establish and maintain working relationships with students, faculty, co-workers and supervisor.   Ability to work independently and with supervisor in a changing environment, demonstrating initiative, teamwork and creative problem-solving skills.   Proficiency in written and oral communication skills. Ability to understand the role of Financial Aid and its relationship to the College and the community. Ability to work a flexible schedule which includes evening and weekend duty.


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